Stored IQ for Legal
Approximately 90% of corporate cases are settled prior to collection because companies have no insight into employee data. Settlements are made with little information regarding actual merits of the case, as going through the litigation process has extreme risk and cost. Turn over too much evidence and you risk handing over a smoking gun. Too little, and the court slaps enterprises with hefty fines.
StoredIQ for Legal is an e-discovery tool designed to help enterprise legal departments and IT teams respond to litigation by querying insights on their data before collection. In a matter of hours, legal teams can make informed decisions on managing legal matters to eliminate complexity, pain, and expense.
Role:
R0 & R1 – Product Designer
R2 & R3 – UX Design Lead
R0 & R1 – Product Designer
R2 & R3 – UX Design Lead
Product Team:
| • Irina Simpson - Senior Product Manager • Masato Nuguchi - Senior Technical Staff • Thomas Hampp - Software Architect • Rose Newton - Design Manager • Vickie Culbertson - Design Project Manager • Derrick Ligon - Lead Visual Designer • Noelle Hoffman - Visual Designer • McKenzie Carlile - UX Designer • Chengqi Zhu - FED/Prototyper • Amanda McMicken - Visual Designer • Meghan Corbett - Design Researcher • Lincoln Neiger - Design Researcher |
Product Definition
The design team was brought in mid-2014 to facilitate the strategy of ECM governance offerings and produce new, user-friendly products. The business asked our team to consolidate existing offerings to deliver a single, unified eDiscovery experience. We began by look at the existing products and interviewing customers.Our effort included user interviews, contextual inquiries, market analysis, and industry research. From there, We generated Personas to guide us through future work.
Personas
Journey Maps
After understanding our users, we collaborated with Project Management to understand which business requirements were priorities for the first release of our product. We hosted a design thinking workshop to establish each user’s As-Is scenario so we could begin to sketch out a future To-Be.Prototyping and User Testing
The design team constantly tested concepts with our customers. Below is a paper prototype we took on-site to test with one of our biggest finance clients.After testing our concepts on paper, we moved to Sketch to build mid-fidelity wires. We used Invision to host remote user-testing sessions. At this point, we mostly focused on usability and interaction design.
Once validated by users, we moved into high-fidelity screens. As we built a better relationship with our development team, they could pull ad-hoc screen designs together based on user feedback.
We used this method to deliver experiences in three main areas of the product: matter management, workflow, and data collection.
Delivery Outcomes:
Beta Release: September 19, 2014
- Extended team began to adopt Design Thinking practices.
- Established
sponsor user program in ILG portfolio.
- Engagement with Sponsored Users impacted allowed us to betterunderstand our users, define product requirements, and help mend the
agitated state of previous customers.
- One of first offerings to market from IBM Design’s Hallmark program, which pushes for innovative, design-first strategy to consolidate existing product portfolios.
-
Extended team began to practice Design
Thinking.
- Delivered a full matter management experience. IBM now has a competitive solution on the market in the eDiscovery space.
- Customers begin to purchase licenses to the
product.
Release 2: Dec 23, 2015
- Delivered robust data collection and workflow
management experience to compliment matter management portion.
- More customers purchasing product.
- Delivered
base experience to satisfy $5 mil SOW for large financial company.
Release 3: July 2015
- Transformation of three disparate products into a user-driven experience.
- Design evangelism to global team – worked with development and management leads to adopt and practice a user-centric approach using design thinking in delivery.